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Whelp

USA, New York
Market: Other, Artificial Intelligence
Stage of the project: Idea or something is already done

Date of last change: 11.11.2022
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Idea

Companies deliver personalized, automated, and seamless customer support using our AI and machine learning to understand predict and know their customers.

Current Status

1,300 companies in 36 countries currently use our solution and we have helped companies close 15M tickets in the last 36 months. With more than 2,500 live agents and 500 business profile templates, we automate up to 60% of the overall customer support across 6 verticals including and not limited to insurance, banking, eCommerce, retail, travel and real estate.

Problem or Opportunity

With great resignation, many companies face employee shortages. People on entry levels leave and many customer support related tickets take way longer to close than anticipated. This creates frustration and customer dissatisfaction. This causes businesses to lose sales and customer loyalty.

Solution (product or service)

Using AI and ML, we automate up to 60% of all customer support tickets helping companies deliver timely, personalized, and seamless customer experiences across voice, email, and social messengers.

Business model

We have a monthly subscription of $49, $99, and $129 per seat per month packages as SaaS pricing on top of the fixed customization fees and additional integration fees.

Incubation/Acceleration programs accomplishment

Techstars Accelerator Program
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