Ender Turing helps sales and customer care teams reach their top performance 4x faster. Their platform analyzes calls and chats, identifies the patterns of top performers, and lets others learn.
Current Status
* 10 paying customers in Central and Eastern Europe
* 180000 ARR
* expansion to the US
Problem or Opportunity
There are 22mln hours of calls recorded daily in the EU with 3.8 mln people working in call centers. Audio is not searchable. From 1.8% up to 10% of calls are listened through for the purpose of quality control and training. 90% of information is lost and it leads to billions of lost revenues in legal cases and customer churn.
Solution (product or service)
We created a platform that collects all calls/chats/emails data from sales and customer care teams, and converts it into vital business insights, sales analytics, and completely transparent information that provide sales and customer care instant coaching, immediate feedback, and opportunities to exceed KPIs 4 times faster.
Business model
SaaS with an annual subscription per employee
Incubation/Acceleration programs accomplishment
MIT EF CEE
got to TOP-3 in a batch, won Bootcamp in Boston in June 2022
