Business Model
Description of the Business Model:
Target Audience: Apartment and house owners, tenants, foreigners, businesses in Tbilisi and Batumi.
Value Proposition: Comprehensive repair and maintenance services, including "handyman", cleaning, and pest control services, delivered quickly and efficiently.
Sales Channels:
Online Channels: Company website, social media.
Offline Channels: Print media advertising, collaboration with real estate agencies.
Sources of Income: Payment for repair work, handyman services, cleaning, and pest control services.
Key Resources: Qualified personnel, modern equipment, high-quality materials.
Key Partners: Material suppliers, real estate agencies, marketing agencies.
Key Activities: Selling services, performing repair and maintenance work, marketing, and promotion.
Cost Structure: Salaries, office rent, marketing expenses, purchase of materials and equipment.
Sales Channels
1. Online Channels:
Company Website: Main channel for attracting customers and presenting services. Includes service descriptions, portfolio, customer reviews, and contact information.
Social Media: Facebook, Instagram, LinkedIn for promoting services, posting projects, promotions, and company news.
Contextual Advertising: Google Ads to attract the target audience to the website.
2. Offline Channels:
Print Media Advertising: Flyers, business cards, advertisements in local newspapers and magazines.
Collaboration with Real Estate Agencies: Recommendations from real estate agencies for clients needing property repair or maintenance.
Participation in Real Estate Exhibitions and Fairs: Presentation of company services and attracting new clients.
Key Metrics
1. Financial Metrics:
Revenue: Total income from service sales.
Net Profit: Difference between income and expenses, including taxes.
Sales Profitability: Net profit divided by revenue.
2. Operational Metrics:
Number of Completed Projects: Number of completed repair and maintenance works.
Average Order Value: Average size of service orders.
Project Completion Time: Average time spent on completing one project.
3. Marketing Metrics:
Website Traffic: Number of unique visitors to the website.
Lead Conversion Rate: Percentage of website visitors who become customers.
Social Media Activity: Number of followers, likes, comments, and shares.
4. Service Quality:
Customer Satisfaction: Customer ratings and reviews of the provided services.
Repeat Order Frequency: Percentage of clients returning for repeat services.
Conclusion
The business model of "IP Spectrum" is aimed at providing comprehensive and high-quality property repair and maintenance services. Effective use of online and offline sales channels, along with constant monitoring of key metrics, will help the company quickly secure its niche in the Tbilisi and Batumi markets, achieving the set goals for profitability and revenue growth.