Sellora's primary revenue model is based on B2B outsourcing contracts, where clients pay Sellora for dedicated services, operational capacity or completed processes.
Our main revenue streams will include:
Dedicated Team Contracts – clients pay a monthly fee for a dedicated team of customer service, back-office or administrative agents.
Per-Agent / Per-FTE Billing – recurring revenue based on the number of agents or full-time equivalents assigned to a client.
Project-Based Outsourcing – fixed-price contracts for specific projects such as data processing, document verification, customer-file updates or administrative campaigns.
Transaction-Based Services – pricing based on completed transactions, processed files, calls, leads, documents or other measurable activities.
Sales & Commercial Services – performance-based or hybrid commercial models combining fixed operational fees with commissions or performance incentives.
Additional Services – training, quality control, administrative support and other specialised BPO services can provide additional revenue opportunities.
This diversified model allows Sellora to combine recurring monthly revenue with project-based and performance-based income.
Cost Structure
Sellora's principal operating costs are directly linked to service delivery and workforce development.
The main cost categories include:
Human Resources – salaries, freelance compensation, recruitment and workforce management.
Training & Development – onboarding, professional training, coaching and quality assurance.
Technology & Software – CRM systems, communication tools, call-centre technology, productivity software and cybersecurity.
Sales & Business Development – client acquisition, marketing, prospecting and international business development.
Management & Administration – accounting, legal, compliance, HR and general administrative expenses.
Infrastructure – equipment, connectivity and, as the company grows, dedicated office and operational infrastructure.
Quality & Compliance – monitoring, reporting, data protection and operational controls.
Scalability
One of Sellora's key advantages is its asset-light, remote-first operating model.
The company can initially operate with relatively limited infrastructure and increase costs primarily as revenue and client requirements grow. This creates the potential for operating leverage as teams become larger and technology and management resources are distributed across multiple clients.
Revenue growth will primarily be driven by acquiring new clients, increasing the number of outsourced processes and expanding existing client accounts.
Investment Use
Investment capital would be used to accelerate revenue generation rather than simply cover ongoing expenses.
Priority areas include:
Recruiting and training additional BPO agents
Investing in technology and operational systems
Building a professional sales and business-development function
Developing international client acquisition
Strengthening management and quality-control capabilities
Creating the infrastructure required to support larger outsourcing contracts
The objective is to use investment to build the operational capacity required to secure larger and recurring BPO contracts, creating a scalable and sustainable revenue model.