VaiterCo

Vaiter is an AI assistant for restaurants and hotels that automates guest interactions, manages bookings, and handles orders—boosting efficiency and enhancing customer experience.

Traction
- 100+ restaurants interested in early adoption
- Prototype built and ready - https://demo.vaiter.co/
- Preparing pilot projects
- Funding will be used to develop and launch the - MVP
- Demand from fast-casual, fine dining, and chains already validated

Vaiter targets busy restaurants seeking to enhance guest experiences and operational efficiency. Our customer segments include:

• Fast-casual restaurants craving streamlined, contactless solutions
• Fine dining establishments aiming to elevate service quality
• Franchises and high-end chains looking for scalable, revenue-boosting technology

With a TAM of $400B in the U.S. restaurant market and a clear shift to digital-first dining trends, Vaiter taps into a blue-ocean space with no direct competitor offering full AI-powered service.

The hospitality industry is hit hard by labor shortages, delayed service, and rising costs, leading to inconsistent guest experiences. Manual operations cause missed upselling opportunities, resulting in revenue loss and poor service quality. Vaiter's AI-driven automation and digital concierge directly tackle these sharp issues.

Vaiter’s solution automates guest interactions and operations with an AI-driven digital concierge that ensures swift, personalized service and smart upselling. This integration eliminates labor bottlenecks, drives revenue, and guarantees consistent, high-quality guest experiences.

• Traditional Waitstaff: Relies on human service, which can be inconsistent, costly, and prone to operational bottlenecks.
• Standard Digital Ordering Systems: Often limited to kiosks or tablet-based menus without holistic guest engagement or upselling capabilities.
• Partial AI Solutions: Chatbots and virtual concierge apps that require human fallback, lacking full autonomy.

Vaiter stands apart as the first fully autonomous AI waiter, delivering comprehensive, 24/7 service with advanced upselling, streamlined operations, and consistent guest experiences, all in a blue-ocean market space with no direct competition.

First fully autonomous AI waiter—no human fallback required
24/7 digital concierge providing instant guest service
Intelligent upselling that directly boosts revenue
Seamless integration with existing restaurant systems
Scalable, cost-efficient SaaS model tapping into a blue-ocean market
Enhances guest experience with personalized interactions and swift response times

Revenue Streams:
• Recurring SaaS subscription fees from tiered pricing (SMB at $250/month, Mid-Market at $500/month, Enterprise custom).
• Potential add-ons from usage-based or performance-driven upselling integrations.

Cost Structure:
• R&D and platform development, including continuous AI innovation and integrations.
• Sales, marketing, and customer support expenses to drive fast CAC payback and high LTV.
• Operational and administrative costs essential for scaling in the dynamic hospitality market.

Vaiter’s business model is built on a tiered SaaS subscription structure that delivers predictable, scalable revenue. We offer:

• SMB Tier at $250/month
• Mid-Market Tier at $500/month
• Custom pricing for Enterprise clients

This approach not only ensures fast CAC payback and strong customer LTV but also aligns our success with our clients’ revenue growth. By addressing the unique needs of each market segment, Vaiter can expand rapidly across the $400B U.S. restaurant market while maintaining healthy unit economics and driving sustainable growth.

Pilot project

1% for 10,000K USD

• Adoption Risk: Resistance from traditional restaurants to fully autonomous AI service
• Integration Risk: Challenges aligning with diverse legacy systems
• Market Acceptance: Ensuring diners feel comfortable with digital-only interaction
• Scalability Risk: Maintaining performance and support as user base grows
• Competitive Risk: Potential emergence of similar AI solutions in the future

Participated in startup incubator - UNSW

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