Dialix AI offers call center analytics in Uzbek, including sentiment analysis, gender detection, and targeted marketing. It serves all sectors with call centers.
Current Status
Currently, our startup is at the MVP stage, with 40% of the product developed. We’re actively testing our solution with three companies that have 15+, 30+, and 50+ operators in their call centers. This feedback is invaluable as we refine our product for a successful launch.
Problem or Opportunity
Dialix AI is solving the problem of limited oversight in call center interactions, which often leads to missed insights and unresolved customer issues. Traditional audits only analyze a small percentage (2-5%) of calls, leaving businesses unaware of customer sentiment and satisfaction levels. This inefficiency not only results in lost opportunities but also costs businesses millions. By leveraging advanced AI-driven analysis tools, we provide comprehensive insights that enable companies to enhance customer service, optimize operations, and ultimately drive better outcomes.
Solution (product or service)
Dialix AI improves call center oversight by allowing businesses to analyze 100% of calls, giving managers full visibility into customer interactions. We use AI to measure customer satisfaction in real-time, enabling quick issue resolution. Additionally, Dialix AI identifies which platforms—like Instagram and Facebook—are most effective at attracting new customers. This approach enhances customer experience, optimizes operations, and helps businesses reduce costs from missed opportunities.
Business model
Dialix AI operates on a subscription-based model with three plans:
1. Pay-as-you-go: Designed for small businesses, offering basic voice analytics and sentiment analysis.
2. Start Plan: For medium-sized enterprises, featuring customizable dashboards and operator coaching.
3. Enterprise: Targeting large organizations, this plan includes advanced sentiment analysis and CRM integration with custom pricing, and in-house solutions.
