Caplena is an augmented intelligence SaaS platform that enables quality-seeking enterprises to better understand their customer feedback.
Current Status
> 150 paying customers with many blue-chip companies like Lufthansa, eBay, DHL. > 1M EUR revenue
Market
Customer Experience Market (TAM: $15bn).
Problem or Opportunity
Modern companies crave to understand their customers, but struggle to make sense of their feedback, as: 1) Data is siloed (surveys, reviews, transactional feedback) 2) Insights are buried in open-ended texts 3) Results go unnoticed
Solution (product or service)
Augmented intelligence SaaS application to 1) combine data from various sources 2) perform AI powered analysis and 3) visualize, share and deep-dive on actionable insights.
Business model
Subscription based business model with base fee + volume-based component.
