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Chattigo

Chile
Market: Telecommunications, Artificial Intelligence
Stage of the project: Idea or something is already done

Date of last change: 22.04.2022
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Idea

Chattigo is an Omnichannel SaaS Platform that integrates, controls, and enhances customer communications. Chattigo’s Chatbots use AI, ML and NLP tools to take customer experiences to a whole new level

Current Status

550 clients, 21 countries, $5M ARR,

Problem or Opportunity

Digital CX communication is often: Decentralized, Unsupervised, Slow, and Frustrating = Unsatisfactory. putting at high-risk customer loyalty

Solution (product or service)

Smart digital conversations that generate loyal customers.
Chattigo seamlessly integrates your clients social platforms with companies’ digital relationship platforms and channels to optimize CX.
Tech-augmented human supervision
AI ChattigoBot: Drag & drop no code creation interface for customer service flows
Reports: While agents hold written, standardizable, and recordable conversations with customers, supervisors can monitor KPIs in real-time
Emotional experience: AI Text Analytics: Semantic analysis of conversations for emotional assessment

Business model

ChatBots: Payment per Chat session ($0,035)
Human-Agent: Supervisor / Agent license ($50) per agent per month

Incubation/Acceleration programs accomplishment

N/A
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