Chattigo is an Omnichannel SaaS Platform that integrates, controls, and enhances customer communications. Chattigo’s Chatbots use AI, ML and NLP tools to take customer experiences to a whole new level
Current Status
550 clients, 21 countries, $5M ARR,
Problem or Opportunity
Digital CX communication is often: Decentralized, Unsupervised, Slow, and Frustrating = Unsatisfactory. putting at high-risk customer loyalty
Solution (product or service)
Smart digital conversations that generate loyal customers.
Chattigo seamlessly integrates your clients social platforms with companies’ digital relationship platforms and channels to optimize CX.
Tech-augmented human supervision
AI ChattigoBot: Drag & drop no code creation interface for customer service flows
Reports: While agents hold written, standardizable, and recordable conversations with customers, supervisors can monitor KPIs in real-time
Emotional experience: AI Text Analytics: Semantic analysis of conversations for emotional assessment
Business model
ChatBots: Payment per Chat session ($0,035)
Human-Agent: Supervisor / Agent license ($50) per agent per month
