NeoSound tools help call centres to optimise customer communication by listening to customer phone calls automatically. We deliver tools that transform customer interactions into rich management information in an efficient way, creating opportunities to maximize revenues by increasing sales and reducing costs.
During the year we have completed 5 pilots 2 of them converted into customers.
The customers currently generate us €13K MRR at this stage.
Problem or Opportunity
Call centre managers are aware that the interactions they have with customers are valuable. However, they struggle to get actionable information from all the data stored in the call centre recorded calls.
Solution (product or service)
NeoSound Intelligence is an AI-powered speech analytics solution for contact centres that helps companies to turn customer interactions into actionable insights and make communication better.
NeoSound tools fully automate calls monitoring process and provide companies with actionable insights by listening to ALL phone conversations and helps call centre companies optimise the quality of customer communications, decrease costs and boost the sales.
The unique combination of speech-to-text semantic analytics and acoustic analysis of intonation is the superpower of NeoSound!
i2x.ai, feelingstream.com, empath.com
Advantages or differentiators
We offer unique combination of speech-to-text semantic analytics and acoustic analysis of intonation.
Unlike sentiments analysis solutions, NeoSound’s does NOT ONLY speech-to-texts translation. We do acoustics and intonation analysis. We listen to HOW people speak not only WHAT they say. That is why NeoSound does NOT much depend on a language and our trained machines can be easily applied across the world.
Money will be spent on
Expand in the DACH region,
Boost sales and overcome €30K MRR,
Adjust the product to the market specific needs