Photo - NeoSound Intelligence
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NeoSound Intelligence

Speech analytics solution for call Centres

Germany
Market: Insurance, Telecommunications, Financial services, Power Engineering, Artificial Intelligence
Stage of the project: Operating business

Date of last change: 15.09.2020
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Idea

NeoSound tools help call centres to optimise customer communication by listening to customer phone calls automatically. We deliver tools that transform customer interactions into rich management information in an efficient way, creating opportunities to maximize revenues by increasing sales and reducing costs.

Current Status

During the year we have completed 5 pilots 2 of them converted into customers.
The customers currently generate us €13K MRR at this stage.

Problem or Opportunity

Call centre managers are aware that the interactions they have with customers are valuable. However, they struggle to get actionable information from all the data stored in the call centre recorded calls.

Solution (product or service)

NeoSound Intelligence is an AI-powered speech analytics solution for contact centres that helps companies to turn customer interactions into actionable insights and make communication better.

NeoSound tools fully automate calls monitoring process and provide companies with actionable insights by listening to ALL phone conversations and helps call centre companies optimise the quality of customer communications, decrease costs and boost the sales.

The unique combination of speech-to-text semantic analytics and acoustic analysis of intonation is the superpower of NeoSound!

Competitors

i2x.ai, feelingstream.com, empath.com

Advantages or differentiators

We offer unique combination of speech-to-text semantic analytics and acoustic analysis of intonation.

Unlike sentiments analysis solutions, NeoSound’s does NOT ONLY speech-to-texts translation. We do acoustics and intonation analysis. We listen to HOW people speak not only WHAT they say. That is why NeoSound does NOT much depend on a language and our trained machines can be easily applied across the world.

Money will be spent on

Expand in the DACH region,
Boost sales and overcome €30K MRR,
Adjust the product to the market specific needs

Team or Management

Product Video

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Idea
Current Status
Market
Problem or Opportunity
Solution (product or service)
Competitors
Advantages or differentiators
Finance
Invested in previous rounds, $
Business model
Money will be spent on
Offer for investor
Team or Management
Mentors & Advisors
Lead investor
Risks
Incubation/Acceleration programs accomplishment
Won the competition and other awards
Invention/Patent
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Product Video