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ClicknCare

An online platform to talk to a native doctor.

Malaysia
Market: Internet and IT, Medicine, Mobile applications
Stage of the project: Operating business

Date of last change: 07.12.2021
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Idea

An online platform for migrants to consult a doctor Who speaks Their language at an affordable price anytime anywhere.

Current Status

We have 3200 registered customers, issued 1100 e-prescriptions, 50+ native speaking doctors on board, 4 partner pharmacies, 3 clinics and one mobile Lab. 1 strategic partner and 2 Telemed partners.

Market

We are currently operating in Malaysia. There are 7 million migrant workers in Malaysia and out of these 60% are un-documented which means about 4 million. We are starting with Bangladeshi migrant workers to start with and will expand our coverage for Nepal, Myanmar, Philippines, Pakistan, India. We are expecting a market growth of 20 to 30% year on year.

The same model can be replicated in Thailand, Singapore immediately and at a later stage in Middle East countries where there are a huge number of migrant workers from Asia. We also find that there are many refugees from Myanmar and Middle East countries living in these countries. We would like to invite the International NGOs and organization for partnering with us and use our platform to serve the refugees also.

Problem or Opportunity

There are about 12 million migrant workers in South East Asia. However, foreign workers are unable to access the quality service due to three major barriers. Language- most of the workers are illiterate and cannot explain their health problems in host country's local language or English to the doctors. The cost of the consultation is higher , so it directly hits their pocket. Moreover, about 50% of the workers do not have any legal document and thus prevented from accessing any health services legally. Besides, time and money are also concern.

Solution (product or service)

We have developed an online platform where they can consult their native doctors irrespective of legal status at an affordable price anytime anywhere. Our partnership with pharmacies help them to get the medicine delivered at their doorsteps.

Competitors

There are several players in the market particularly in the country (Malaysia) we are based now. Doctor2u (http://doctor2u.my/), Teleme (https://teleme.co/), HealthMetrics (https://healthmetrics.co/), GetDoc (https://www.getdoc.co/), BookDoc (https://www.bookdoc.com/) to name a few. However, all of these are targeting a different segment than us. So, though we are providing the similar services of Health Access we are not in a direct competition with those. They are mainly providing access for the white color segment and citizen of the country who has good IT knowledge and/or can speak in foreign language or the language the doctors understand.

Advantages or differentiators

Our Unique Selling Point and competitive advantage is that we have addressed the Language barrier of the Migrant Workers, the restriction to access to healthcare services for the undocumented segment. Our platform addresses these problems where as others do not. However, we also realize that they can compete in future where they can be a threat. In that scenario we look forward to collaboration with bigger local companies who would take the advantage of the first mover and protect our Intellectual Property Right to create barriers to entry for the competitions.

Finance

In our financial model, the revenue comes fr om two service packages namely ClickTalk -targeted mainly for undocumented migrant workers- with this pack they can directly talk with their native doctors and get the advice which previously was merely a dream for them, the other one is ClickDoc- a full consultation pack developed for all types of Migrant Workers wh ere Malaysian Registered native doctors provide the consultations. The customers pay for their services. These packages are available as top-up in their nearest shops and with individual agents. The price for ClickTalk is RM 10 and ClickDoc is RM35 respectively. We have 20% commission for the agents who sells the top-up and a fixed fee for the doctors which is RM 5 and RM 15 respectively.

To increase the revenue in very near future we are collaborating with some domain partners such as Clinics, Pharmacies and Employers.

In the local clinics we are planning to install a booth – initially it will be just PC with our platform. These clinics will be selected with regards to the concentrated migrant workers in those areas. When the Migrant workers come to the clinic the partner clinic will connect with a native doctor using our platform. After the consultation the native registered doctor will prescribe medication investigations etc. So that clinic will dispense the medicine and the tests advised. This model will increase the walk-in customers for the clinic and subsequently the revenue. ClicknCare will share the revenue at a mutually agreed amount or percentage.Our main cost drivers are the marketing and training cost for the stakeholders mainly the agents. Besides we have cost for commissions for agents, fees for Doctors and overheads for staff and call center. At this point of time our main revenue comes from the package fees paid by the customers. However, in very near future we like to get some commission from Pharmacy and Clinic.

In the current financial projection, we have taken the full population of Bangladesh community and some portion of other countries.

1st year 2nd 3rd 4th 5th
1000 60000 150000 300000 400000
10000 900000 3000000 6000000 8000000
30000 300000 650000 800000 1000000
-20000 600000 2350000 5200000 7000000 Ringgit
(Gross Profit)
-5000 150000 587500 1300000 1750000 USD

Business model

We have two pre-paid products- GP consultation @RM 10 (USD 2.5) and Specialist Service @ RM 35 (USD9). We get gross 30% of it after 50% to Doctors and 20% to our agents. We have 5-10% commission from each sale we do through our partner clinics, pharmacies and labs.

Money will be spent on

1. New modules development and modification of applications
2. App development
3. Salary for Organization-Talent acquisition for Technology & Marketing
4. Marketing and campaigns
5. Training and Capacity Building of all stakeholders

Offer for investor

We are ready to offer 10% equity after mutual valuation and negotiation.

Risks

The major risk is the legal framework of the hosting country. If it doesn't have any guideline on Tele-health it might create a serious barrier to entry. The competitors can be a threat but it can be converted into collaboration.

Incubation/Acceleration programs accomplishment

Pitch@Palace ASEAN1.0 (2018, Singapore),3rd Commonwealth Digital Health Award (2018,Sri Lanka) MIT Inclusive Innovation Challenge (2018, Thailand),GSVC (Thailand, 2019), Global Accelerator Program Cohort 3.0 (2019, Malaysia), Blue Chili Boot Camp (2019, Singapore) Corporate Accelerator NEXEA (2020, Malaysia), Access Health Accelerator (2021, Singapore Virtual), JICANINJA Accelerator (Ongoing 2021, Japan), NOVA Health-tech Accelerator (ongoing, UK)

Won the competition and other awards

We have been shortlisted for BlueChilli award for Accelerator program now waiting for the final results. We were runner-up in Technology Access category in Asia region in the MIT Inclusive Innovation Challenge 2018 in Bangkok. We were among the Top 4 in GSVC (Global Social Venture Competition i Bangkok in 2019. We were finalist in 3rd Commonwealth Digital Health Awards in Colombo 2018, finalist in Pitch@Palace ASEAN1.0 in Singapore, Finalist in AlSharq Ignite Pitch in KL 2019, Finalist in OTEC Pitch Competition in 2019.

Photos

Photo 1 - An online platform to talk to a native doctor.
Photo 2 - An online platform to talk to a native doctor.
Photo 3 - An online platform to talk to a native doctor.
Photo 4 - An online platform to talk to a native doctor.
Photo 5 - An online platform to talk to a native doctor.

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Idea
Current Status
Market
Problem or Opportunity
Solution (product or service)
Competitors
Advantages or differentiators
Finance
Invested in previous rounds, $
Business model
Money will be spent on
Offer for investor
Team or Management
Mentors & Advisors
Lead investor
Risks
Incubation/Acceleration programs accomplishment
Won the competition and other awards
Invention/Patent
Photos
Product Video