Russia, Moscow city
Market: Auto Maintenance
Project stage: Operating business
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Idea or High Level Concept
HintEd allows to onboard new employees into their digital platforms in just 1 day without even leaving their workplaces for training with the help of interactive on-screen guides. HintEd is the no-code tool: plugins, stand-alone windows applications, and SDKs for creating interactive in-app walkthroughs (hints, popups, tooltips) for enterprise applications: web and desktop. We help companies to reduce training costs by 2 times, boost employee and customer onboarding, and cut support costs by 70%. HintEd is the substitution of User handbooks, face-to-face training, and video guides
Territory of the product or service implementation
Europe, North America, Asia
Traction and Current Status
Sales Enterprise customers: 15 SME Customers: 10 Enterprise pilots: 10 ongoing $20000 MRR. Sales pipeline: 20 enterprises in late stages 30 opportunities 50+ on early stages $400K overall for 2021
Problem or Opportunity
The modern digital workspace consists of dozens of software products. And the list is constantly changing. Days, when employees were only using a single ERP, have passed. The average employee uses more than 10 different digital tools for work. This makes the onboarding process much more complicated and results in: longer onboarding time, more mistakes, more support tickets, growing training costs.
Solution
HintEd allows to onboard new employees into their digital platforms in just 1 day without even leaving their workplaces for training with the help of interactive on-screen guides. HintEd is the no-code tool for creating interactive in-app walkthroughs (hints, popups, tooltips) and software simulators for enterprise applications: web and desktop. We help companies to reduce training costs by 2 times, boost employee and customer onboarding, and cut support costs by 70%.
Competitors and Existing Alternatives
walkme.com, userlane.com
Advantages or differentiators
HintEd is more simple and faster to implement right now. We can even work without integrating our snippets to customer's systems. Secondly, our focus is an AI-based platform for the automated creation of training scenarios and discovering bottlenecks inside enterprise software. Thirdly, we're the only Digital Adoption solution that provides on-premises installation and this installation could be done for 1 hour. That's super fast. And it's important for companies with strict IT security, like banks. Finally, we support creating in-application guides for Windows applications. Many companies still have legacy on-premises Windows platforms and it's still the big market for software training.
